docker-mailserver/docs/content/config/troubleshooting/debugging.md
Georg Lauterbach 5449efd8d4
chore(docs): outsourcing environment vars to the documentation (#1948)
Co-authored-by: Frederic Werner <20406381+wernerfred@users.noreply.github.com>
Co-authored-by: Casper <casperklein@users.noreply.github.com>
Co-authored-by: Brennan Kinney <5098581+polarathene@users.noreply.github.com>
2021-05-11 22:15:34 +12:00

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---
title: 'Troubleshooting | Debugging'
---
!!! info "Contributions Welcome!"
Please contribute your solutions to help the community :heart:
## Enable Verbose Debugging Output
You may find it useful to enable the [`DMS_DEBUG`][docs-environment-dmsdebug] environment variable.
## Invalid Username or Password
1. Shell into the container:
```sh
docker exec -it <my-container> bash
```
2. Check log files in `/var/log/mail` could not find any mention of incorrect logins here neither in the dovecot logs.
3. Check the supervisors logs in `/var/log/supervisor`. You can find the logs for startup of fetchmail, postfix and others here - they might indicate problems during startup.
4. Make sure you set your hostname to `mail` or whatever you specified in your `docker-compose.yml` file or else your FQDN will be wrong.
## Installation Errors
During setup, if you get errors trying to edit files inside of the container, you likely need to install `vi`:
```sh
sudo su
docker exec -it <my-container> apt-get install -y vim
```
## Testing Connection
I spent HOURS trying to debug "Connection Refused" and "Connection closed by foreign host" errors when trying to use telnet to troubleshoot my connection. I was also trying to connect from my email client (macOS mail) around the same time. Telnet had also worked earlier, so I was extremely confused as to why it suddenly stopped working. I stumbled upon `fail2ban.log` in my container. In short, when trying to get my macOS client working, I exceeded the number of failed login attempts and fail2ban put dovecot and postfix in jail! I got around it by whitelisting my ipaddresses (my ec2 instance and my local computer)
```sh
sudo su
docker exec -ti mail bash
cd /var/log
cat fail2ban.log | grep dovecot
# Whitelist IP addresses:
fail2ban-client set dovecot addignoreip <server ip> # Server
fail2ban-client set postfix addignoreip <server ip>
fail2ban-client set dovecot addignoreip <client ip> # Client
fail2ban-client set postfix addignoreip <client ip>
# This will delete the jails entirely - nuclear option
fail2ban-client stop dovecot
fail2ban-client stop postfix
```
## Sent email is never received
Some hosting provides have a stealth block on port 25. Make sure to check with your hosting provider that traffic on port 25 is allowed
Common hosting providers known to have this issue:
- [Azure](https://docs.microsoft.com/en-us/azure/virtual-network/troubleshoot-outbound-smtp-connectivity)
- [AWS EC2](https://aws.amazon.com/premiumsupport/knowledge-center/ec2-port-25-throttle/)
[docs-environment-dmsdebug]: ../environment.md#dms_debug