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edge/config/debugging/index.html
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Mail sent from DMS does not arrive at destination
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<a href="#mail-sent-to-dms-does-not-get-delivered-to-user" class="md-nav__link">
Mail sent to DMS does not get delivered to user
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Mail sent from DMS does not arrive at destination
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<li class="md-nav__item">
<a href="#mail-sent-to-dms-does-not-get-delivered-to-user" class="md-nav__link">
Mail sent to DMS does not get delivered to user
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<li><a href="https://www.vultr.com/docs/what-ports-are-blocked/">Vultr</a></li>
</ul>
<p>These links may advise how the provider can unblock the port through additional services offered, or via a support ticket request.</p>
<h3 id="mail-sent-to-dms-does-not-get-delivered-to-user"><a class="toclink" href="#mail-sent-to-dms-does-not-get-delivered-to-user">Mail sent to DMS does not get delivered to user</a></h3>
<p>Common logs related to this are:</p>
<ul>
<li><code>warning: do not list domain domain.fr in BOTH mydestination and virtual_mailbox_domains</code></li>
<li><code>Recipient address rejected: User unknown in local recipient table</code></li>
</ul>
<p>If your logs look like this, you likely have <a href="https://github.com/docker-mailserver/docker-mailserver/issues/3679#issuecomment-1837609043">assigned the same FQDN to the DMS <code>hostname</code> and your mail accounts</a> which is not supported by default. You can either adjust your DMS <code>hostname</code> or follow <a href="../../faq/#can-i-use-a-nakedbare-domain-ie-no-hostname">this FAQ advice</a></p>
<h2 id="steps-for-debugging-dms"><a class="toclink" href="#steps-for-debugging-dms">Steps for Debugging DMS</a></h2>
<ol>
<li><strong>Increase log verbosity</strong>: Very helpful for troubleshooting problems during container startup. Set the environment variable <a href="../environment/#log_level"><code>LOG_LEVEL</code></a> to <code>debug</code> or <code>trace</code>.</li>

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